Support Questions
When I get an email from a user like this…
There are no error messages. The little box goes kind of blank, and so does the actual admin site. Then I cannot get anything to happen.
I can’t help thinking about that lonely Gazzelle in the discovery channel specials on Nile Crocodiles. The Gazzelle is already in the jaws of the massive reptile, it’s struggling, but it can’t get away. It’s back hasn’t been broken yet so instinct is telling it to just keep on kicking in the hope of somehow reaching safety. Yet from the vantage point of a nature videographer with a huge telephoto lense it’s pretty obvious that the Gazelle isn’t going to get away no matter how hard it struggles.
In my opinion the user is the Gazelle, and the “mysterious world of computers” is the crocodile. They are calling for help, I’m up on the other bank of the river, and I know that I can’t tell them anything that will actually save them.